Returns & Exchanges

We want you to love your skin and your results, which is why we offer a 30-day satisfaction guarantee on all our non-toxic skincare products. If a product isn't a perfect match for your skin journey, we are happy to assist you with a return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.

• 2.
  Select Your Preference

  Choose whether you would like to exchange your item for a different formula better suited to your skin type or receive a refund to your original payment method.

• 3.
  Pack and Ship

  Download and print your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.

• 4.
  Quality Review and Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your new CLEARSTEM favorites within 5-7 business days.